KTX Off-Road
1. Order Processing
All orders placed through KTX Off-Road are processed within 1–3 business days unless otherwise stated.
Because we operate as a drop-ship retailer, products are shipped directly from our manufacturer or distributor partners.
Processing times may vary depending on supplier availability and product type.
2. Shipping
Shipping times vary by product and manufacturer.
Tracking information will be provided once the order has shipped.
Shipping delays may occur due to carrier issues, manufacturer backorders, or supply chain disruptions.
KTX Off-Road is not responsible for carrier delays once the item has shipped.
Customers are responsible for providing accurate shipping information at checkout. We are not liable for delays or losses due to incorrect addresses.
3. Drop Shipping Disclosure
KTX Off-Road does not stock products in-house. All items are shipped directly from third-party suppliers.
Because of this:
Shipping times may vary by product
Products may ship separately
Return policies may vary by manufacturer
4. Returns
Due to the nature of drop shipping, returns are not guaranteed.
All return requests are:
Subject to review
Subject to supplier approval
At the sole discretion of KTX Off-Road
If a return is approved:
The item must be unused and in original packaging
The customer may be responsible for return shipping costs
Restocking fees may apply
Original shipping costs are non-refundable
Custom, special-order, electrical, and installed items are typically non-returnable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
You must notify us within 48 hours of delivery
Provide photos of the packaging and product
Retain all original packaging materials
Failure to report damage within this timeframe may result in denial of the claim.
6. Refunds
Refunds are issued only after:
The return has been approved
The product has been received and inspected (if required by supplier)
Approved refunds will be processed back to the original payment method.
Processing times may vary depending on your financial institution.
7. Order Cancellations
Orders may not be canceled once they have been processed or shipped.
If you need to request a cancellation, contact us immediately. Cancellation requests are not guaranteed and are subject to supplier approval.
8. Contact Us
If you have questions about this Privacy Policy, please contact:
KTX Off-Road
Email: KTDudley@KTXoffroad.com
Phone: (248) 500-1439